You said, We did
Your feedback via Voice of Customer survey is crucial. Read the actions and improvements that have been implemented thanks to customer feedback.
Our customers asked for:
A reliable way to know which applications have already been fraud-checked.
We delivered:
Instinct now preserves check dates when applications are re-sent, helping users identify completed fraud checks, avoid unnecessary re-checks, and streamline their workflow.
Our customers asked for:
An easier way to share watchlist updates with external systems.
We created:
Our customers asked for:
A simpler and more flexible way to work with their data in Instinct.
We created:
Automatic input encoding detection across all major formats, with outputs standardised to UTF-8 to help reduce file preparation and encoding errors. This includes end-to-end custom field mapping across Batch, Instinct, and Action services, so customer data can flow in the way they need it.
Our customers asked for:
A simpler way to manage different date and time formats in their Instinct data.
We created:
Automatic detection and standardisation of ISO-8601 date and time formats across batch and web uploads, helping reduce regional format confusion and ensuring consistent data without manual intervention.
